Privacy policy

01Information we collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

Personal information

• Name and contact information (email, phone number)
• Date of birth for age verification
• Payment information (processed securely through third-party providers)
• Delivery addresses
• Government-issued ID for verification purposes

Usage information

• Device information and IP address
• Browser type and version
• Pages visited and time spent on our site
• Search queries and preferences

02How we use your information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Comply with legal obligations and age verification requirements
• Prevent fraud and ensure security
• Personalize your experience and provide relevant content

03Information sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service providers: we share information with trusted third parties who assist us in operating our website and conducting our business
• Legal requirements: we may disclose information when required by law or to protect our rights and safety
• Business transfers: in the event of a merger or acquisition, user information may be transferred as part of the business assets
• Consent: we may share information with your explicit consent

04Data security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information by authorized personnel only
• Secure payment processing through certified providers

05Cookies and tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser.

Types of cookies we use

• Essential cookies: necessary for the website to function properly
• Analytics cookies: help us understand how visitors use our website
• Preference cookies: remember your settings and preferences
• Marketing cookies: used to deliver relevant advertisements

06Your rights and choices

You have certain rights regarding your personal information:

• Access: request access to your personal information
• Correction: request correction of inaccurate information
• Deletion: request deletion of your personal information
• Portability: request a copy of your data in a portable format
• Opt-out: unsubscribe from marketing communications
• Cookie preferences: manage cookie settings in your browser

07Age verification and compliance

We are committed to responsible cannabis commerce and comply with all applicable laws and regulations. This includes:

• Verifying that users are at least 21 years of age
• Maintaining records as required by law
• Implementing safeguards to prevent underage access
• Cooperating with regulatory authorities

08Data retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: until account deletion or 7 years after last activity
• Transaction records: 7 years for tax and regulatory compliance
• Age verification data: as required by applicable laws
• Marketing preferences: until you opt out or request deletion

09Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10Changes to this policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11Contact us

Questions about this policy or our privacy practices? Write to us and a founder answers.

• Privacy: privacy@dispensego.com
• Data protection officer: dpo@dispensego.com